Spotify incident

Basic plans Users are getting ads

Resolved after 9 hours 5 minutes, affecting Service, on March 18, 2026.

investigating Mar 19, 2026, 07:29 AM UTC

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're currently investigating this behavior.

Started
Mar 18, 2026, 04:56 PM UTC
Resolved
Mar 19, 2026, 02:02 AM UTC
Duration
9h 5m
Detected by Pingoru
Mar 18, 2026, 04:56 PM UTC

Affected components

Service

Update timeline

  1. investigating Mar 19, 2026, 07:29 AM UTC

    We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're currently investigating this behavior.

  2. resolved Mar 26, 2026, 07:29 AM UTC

    Status changed to: Fixed

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