Spotify incident

Lossless playback causes the app to crash

Resolved after 3 hours 43 minutes, affecting Service, on October 13, 2026.

investigating Oct 13, 2026, 12:23 PM UTC

Hey folks, The relevant team has made some changes backstage. Would you mind performing a clean reinstall of the app to see if everything looks good on your end now? Let us know how it goes.

Started
Oct 13, 2026, 08:40 AM UTC
Resolved
Oct 13, 2026, 12:23 PM UTC
Duration
3h 43m
Detected by Pingoru
Oct 13, 2026, 08:40 AM UTC

Affected components

Service

Update timeline

  1. investigating Oct 13, 2026, 08:17 AM UTC

    Hey folks, Thank you for the detailed information. This is currently being looked into. We'll keep you posted here as soon as we have any updates. Cheers!

  2. investigating Oct 13, 2026, 08:40 AM UTC

    We've received reports that the app frequently crashes during playback when the audio quality is set to "Lossless". This occurs mainly on desktop.

  3. investigating Oct 13, 2026, 12:23 PM UTC

    Hey folks, The relevant team has made some changes backstage. Would you mind performing a clean reinstall of the app to see if everything looks good on your end now? Let us know how it goes.

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