Spotify incident

Manage your Family plan section empty/blank

Resolved after 18 days 22 hours, affecting Service, on September 20, 2025.

investigating Sep 20, 2025, 03:49 PM UTC

We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

Started
Sep 20, 2025, 03:49 PM UTC
Resolved
Oct 09, 2025, 02:17 PM UTC
Duration
18d 22h
Detected by Pingoru
Sep 20, 2025, 03:49 PM UTC

Affected components

Service

Update timeline

  1. investigating Sep 20, 2025, 03:49 PM UTC

    We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.

  2. resolved Oct 09, 2025, 02:17 PM UTC

    Status changed to: Fixed

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