Resolved on July 6, 2026.
Users were unable to place outbound toll-free calls, while inbound toll-free calls and other outbound calling functionality remained operational. Our engineers investigated the affected call paths, validated configurations, and implemented the necessary routing corrections. Following the changes, outbound toll-free call testing was successfully completed across multiple destinations, confirming that calls were connecting as expected. Resolution: The routing issue impacting outbound toll-free calls was corrected, and service has been fully restored. Continued monitoring confirmed normal toll-free outbound call functionality with no further issues observed.
Update timeline
- resolved Jul 09, 2026, 06:50 PM UTC
Users were unable to place outbound toll-free calls, while inbound toll-free calls and other outbound calling functionality remained operational. Our engineers investigated the affected call paths, validated configurations, and implemented the necessary routing corrections. Following the changes, outbound toll-free call testing was successfully completed across multiple destinations, confirming that calls were connecting as expected. Resolution: The routing issue impacting outbound toll-free calls was corrected, and service has been fully restored. Continued monitoring confirmed normal toll-free outbound call functionality with no further issues observed.
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