SpectrumVoIP Outage History
SpectrumVoIP is up right nowPingoru has recorded 33 incidents for SpectrumVoIP: 12 in the last 12 months and 5 in the last 90 days.
Incidents, newest first
Minor October 26, 2026 Call processing degradation 12m
Started Oct 26, 2026, 03:38 PM UTC· resolved Oct 26, 2026, 03:50 PM UTC
- resolved Oct 28, 2026, 02:38 PM UTC
10:38 AM CDT - A second occurrence of call processing degradation begins; some calls and registrations affected, portal access limited. 10:46 AM CDT - A fix implemented, restoring portal access; call processing begins to recover. 10:50 AM CDT - Service fully restored; monitoring continues.
Minor October 26, 2026 Call processing degredation 46m Stratus
Started Oct 26, 2026, 11:33 AM UTC· resolved Oct 26, 2026, 12:20 PM UTC
- investigating Oct 26, 2026, 11:33 AM UTC
We are currently investigating an issue in regards to call processing failures.
- monitoring Oct 26, 2026, 12:17 PM UTC
A fix has been implemented and we are monitoring results. Please reboot devices if issues persist.
- resolved Oct 26, 2026, 02:10 PM UTC
This incident has been resolved.
Minor October 12, 2026 Stratus Web Portal degraded 3h 14m
Started Oct 12, 2026, 11:44 PM UTC· resolved Oct 13, 2026, 02:59 AM UTC
- identified Oct 12, 2026, 11:44 PM UTC
Web portal access is currently impaired and our engineering teams are engaged and actively troubleshooting. The issue has been identified and a fix is being implemented.
- monitoring Oct 13, 2026, 02:33 AM UTC
Fix has been deployed and we're observing recoveries of associated web services. We are continuing to monitor recovery. Some users may still see intermittent errors.
- resolved Oct 13, 2026, 02:59 AM UTC
All web portal services have recovered and are operating normally.
Minor September 2, 2026 West coast audio degraded 13m Stratus
Started Sep 02, 2026, 04:06 PM UTC· resolved Sep 02, 2026, 04:20 PM UTC
- identified Sep 02, 2026, 04:06 PM UTC
We have identified an issue affecting Stratus users in the West Coast region experiencing degraded audio quality. We are actively implementing a fix.
- monitoring Sep 02, 2026, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 04:20 PM UTC
This incident has been resolved. Please restart your devices for restoration.
Minor September 2, 2026 New Geoblock Whitelist Requests Limited 3h 12m Stratus
Started Sep 02, 2026, 02:45 PM UTC· resolved Sep 02, 2026, 05:58 PM UTC
- identified Sep 02, 2026, 02:45 PM UTC
The issue has been identified and a fix is actively being worked on and will be applied to the system soon.
- resolved Sep 02, 2026, 05:58 PM UTC
This incident has been resolved. Please contact support regarding registering for international agents only.
Minor July 22, 2026 Minor service degradation - Dallas area 3h 45m Stratus
Started Jul 22, 2026, 09:57 PM UTC· resolved Jul 23, 2026, 01:42 AM UTC
- identified Jul 22, 2026, 09:57 PM UTC
We have identified an issue resulting in minor service degradation to some users in the Dallas area. Our engineers are currently working on implementing on a fix.
- resolved Jul 23, 2026, 01:42 AM UTC
This incident has been resolved.
Minor July 16, 2026 Toll-free number outbound call fail - Minor 1h 22m Stratus
Started Jul 16, 2026, 09:50 PM UTC· resolved Jul 16, 2026, 11:13 PM UTC
- investigating Jul 16, 2026, 09:50 PM UTC
We are currently investigating an issue of some toll-free numbers unable to be dialed outbound. Please try the respective local number while we work on resolving this issue.
- investigating Jul 16, 2026, 09:50 PM UTC
We are continuing to investigate this issue.
- identified Jul 16, 2026, 10:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 16, 2026, 10:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 11:13 PM UTC
This incident has been resolved.
Minor July 6, 2026 Toll-free number outbound call fail –
Started Jul 06, 2026, 06:50 PM UTC· resolved Jul 06, 2026, 06:50 PM UTC
- resolved Jul 09, 2026, 06:50 PM UTC
Users were unable to place outbound toll-free calls, while inbound toll-free calls and other outbound calling functionality remained operational. Our engineers investigated the affected call paths, validated configurations, and implemented the necessary routing corrections. Following the changes, outbound toll-free call testing was successfully completed across multiple destinations, confirming that calls were connecting as expected. Resolution: The routing issue impacting outbound toll-free calls was corrected, and service has been fully restored. Continued monitoring confirmed normal toll-free outbound call functionality with no further issues observed.
Minor June 23, 2026 Softphone/Portal performance degraded 51m Stratus
Started Jun 23, 2026, 09:08 PM UTC· resolved Jun 23, 2026, 09:59 PM UTC
- investigating Jun 23, 2026, 09:08 PM UTC
We are currently investigating an issue related to degraded performance in portal, softphone, and mobile application.
- identified Jun 23, 2026, 09:35 PM UTC
The issue has been identified and a fix is being implemented. Please attempt to clear your cache and cookies.
- monitoring Jun 23, 2026, 09:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2026, 09:59 PM UTC
This incident has been resolved.
Minor March 11, 2026 Scheduled Maintenance Overrun Causing SIP Trunk Activation Delay –
Started Mar 11, 2026, 03:18 PM UTC· resolved Mar 11, 2026, 03:18 PM UTC
- resolved Apr 08, 2026, 03:18 PM UTC
Delayed activation of the updated trunks, impacting call services on affected trunks while all other services remained fully operational.
Major November 28, 2025 Inbound Routing Issues and Route Update Replication Issues –
Started Nov 28, 2025, 02:00 PM UTC· resolved Nov 28, 2025, 02:00 PM UTC
- resolved Dec 05, 2025, 09:05 PM UTC
Our servers experienced replication-related delays across the platform, resulting in certain routing changes and system updates not being reflected in real time.
- postmortem Dec 05, 2025, 09:05 PM UTC
**Overview** Late on **11-27-2025**, an automated nightly backup process did not complete as intended. This resulted in a buildup of replication-related delays across the platform. As these delays accumulated overnight, certain routing changes and system updates were not being reflected in real time. **Detection and Response** At approximately **8:15 AM on 11-28-2025**, engineering teams identified the replication behavior and began working to clear the affected processes. The team addressed the underlying backup issue, restored normal replication activity, and validated that changes were processing correctly. **Resolution** Full remediation was completed by **1:00 PM on 11-28-2025**. To reduce the likelihood of similar conditions, engineers also increased resource allocation for the backup process that initially stalled, ensuring it can complete successfully under higher-load scenarios. **Preventive Measures** * Enhanced resource capacity for the relevant automated process * Additional monitoring around replication thresholds * Review of backup workflows for further optimization
Major November 13, 2025 Outbound Calling Disruption 2h
Started Nov 13, 2025, 12:00 AM UTC· resolved Nov 13, 2025, 02:00 AM UTC
- resolved Nov 14, 2025, 09:32 PM UTC
Service impairment affecting outbound calls on our Stratus platform.
- postmortem Nov 14, 2025, 09:32 PM UTC
The issue stemmed from DNS resolution failures with our upstream provider, which disrupted connectivity on our primary trunks used for Public Switched Telephone Network \(PSTN\) termination. Inbound calls, internal communications, and other outbound non-PSTN services remained operational throughout the event. The impairment lasted approximately 2 hours, from 6:00pm CST to 8:00pm CST, and was resolved by removing dynamic DNS lookups configurations and forcing static IP-based routing, thus avoiding the intermittent NXDOMAIN \(non-existent domain\) responses causing the failures.
Major October 13, 2025 West Coast Services Impacted 35m Stratus
Started Oct 13, 2025, 03:04 PM UTC· resolved Oct 13, 2025, 03:40 PM UTC
- investigating Oct 13, 2025, 03:33 PM UTC
We are currently investigating a matter related to an ATT uplink at one of our co-location facilities on the west coast. This is believed to have impacted call processing and registration for some customers. Updates to follow as they become available.
- identified Oct 13, 2025, 03:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 13, 2025, 03:49 PM UTC
A fix has been implemented and we are monitoring results. Please restart phones if they have persisting issues.
- resolved Oct 13, 2025, 03:58 PM UTC
Services have restored. Calls are confirmed processing and registrations have returned. Please restart devices for persisting issues.