SolarWinds Observability incident
Degraded Performance [NA-01, NA-02, EU-01, AP-01]
Resolved after 4 hours 3 minutes, affecting Login and Alerting and 1 more, on November 18, 2025.
The web interface issues have been resolved and services have returned to normal operations.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 11:50 AM UTC
We’re currently investigating degraded performance in the web interface. Some customers may experience intermittent failures accessing the web interface. We’ll provide another update within the hour.
- investigating Nov 18, 2025, 12:09 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 12:24 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Nov 18, 2025, 12:54 PM UTC
We’re currently observing intermittent degradation in performance of the web interface and issue with delayed ingestion of logs. We’ll provide another update within the hour.
- investigating Nov 18, 2025, 01:53 PM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2025, 02:52 PM UTC
Web Interface is accessible now. We’ve identified the cause of the delay in Logs data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
- resolved Nov 18, 2025, 03:54 PM UTC
The web interface issues have been resolved and services have returned to normal operations.
Your product runs on more than SolarWinds Observability
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services