Is SolarWinds Observability down?

We’ve identified the cause of the delay in Logs, Metrics & Traces data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.

We’ve identified the cause of the delay in Logs, Metrics and Traces data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.

The ingestion delay has fully recovered, and the latest data should now be visible in the UI. Alerting has also returned to real-time processing. There will be data gaps in the UI between 9:40 UTC and 14:40 UTC while we complete the backfill. We are actively replaying the missing data, and the backfill is expected to take approximately 24–48 hours to complete. Next update within 8 hours.

The backfill is making progess, however, some customers may still see data gaps in the UI between 9:40 UTC and 14:40 UTC while it completes. We are still actively replaying the missing data, and the backfill is expected to take approximately an hour to complete. Next update within 1 hour.

The backfill is now complete. All data has been restored. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.

We’re currently investigating an issue with alert notifications. Alerts may have been missed and notifications are degraded for some customers. We’ll provide another update within the hour.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting log data ingestion for port-based log customers in the EU-01 region. As a result, affected customers may experience delays in log-based alert evaluations and in viewing recently ingested logs in the UI. Our team is actively working to resolve the issue, and we will provide another update within the hour.

A fix for the Logs data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.

The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.

We’re currently investigating degraded performance in the web interface. Some customers may experience intermittent UI errors, or missing monitoring data on the home page. We’ll provide another update within the hour.

We’ve identified the cause of the web interface degradation and are working on a fix. Intermittent UI errors, and missing monitoring data may still affect some customers. Next update in 1 hour.

A fix has been implemented for the web interface issues, and we’re actively monitoring to ensure full recovery. Some customers may still experience intermittent UI or dashboard issues as systems stabilize. We’ll provide an update within the hour.

The web interface issues have been resolved and services have returned to normal operations.

We are currently investigating this issue.

A fix has been implemented for the Logs data ingestion issue. We’re actively monitoring system stability and verifying end-to-end delivery across impacted systems. We’ll provide an update within the hour.

The data ingestion issue has been resolved and systems are stable.