Is ClickHouse down?

Status: Identified "Support Ticket Creation through Cloud Console is degraded, and other Salesforce integrated functions may be impacted due to an outage reported at Salesforce status page: https://status.salesforce.com/products/Salesforce_Services. Creating support tickets through the ClickHouse Cloud Console may intermittently fail or take longer than usual. Responses to existing support tickets may also be delayed. If you have trouble submitting a support request, please email [email protected]: mailto:[email protected] or use the support chat in the Cloud Console. For reference, Salesforce service updates are available on the Salesforce status page: https://status.salesforce.com/products/Salesforce_Services. " Affected components Authorization (Degraded performance) ClickHouse Cloud API (Degraded performance) SQLConsole (Degraded performance)

Status: Resolved Salesforce team resolved the issue that prevented users from logging in. They identified an issue with a recent release that prevented login sessions from being created. Deployed a fix forward, and access is now restored. Users can log in and open their orgs again. https://status.salesforce.com/incidents/20004512 Affected components Authorization (Operational) ClickHouse Cloud API (Operational) SQLConsole (Operational)

Status: Identified Google Cloud has reported that multiple services are experiencing issues in the europe-west2 region. We are working closely with Google support to restore normal behavior and will provide an update as soon as we have more information.

Status: Identified This is attributed to a Google outage in europe-west2. Latest updates from Google can be found at: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj Currently only zone B is impacted. We are migrating workloads away from this zone.

Status: Identified This is attributed to a Google outage in europe-west2. Latest updates from Google can be found at: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj Currently only zone B is impacted. Clusters in this region should be operational - accepting reads and writes, but provisioning of new services currently blocked until this zone is operational. Affected components GCP europe-west2 (Degraded performance)

Status: Identified The zone is recovering. Clickpipes is fully restored but we continue to monitor until google reports all issues have been resolved. Affected components GCP europe-west2 (Operational)

Status: Monitoring We do not see any current impact on clickpipes or ClickHouse services, with full service restored. Google has not marked the incident as resolved, so we continue to monitor. Affected components GCP europe-west2 (Operational)

Status: Resolved The issue has been resolved. All services are fully operational. Affected components GCP europe-west2 (Operational)

Status: Investigating We have identified an issue that prevents customers from creating new support cases and viewing existing cases in the ClickHouse Cloud console. Affected users may see an error when loading the support page or submitting a case. ClickHouse Cloud services, queries, and data are not affected. We are rolling out a fix now and expect it in production within the next 30–60 minutes.

Status: Resolved The issue preventing customers from creating and viewing support cases in the ClickHouse Cloud console has been resolved. Support case functionality is working normally again. If you couldn’t open a case during the affected window, please submit it again from the console.

Status: Investigating We detected an issue with network configuration in eu-central-1 region which causes failures for streaming Clickpipes in this region. Team is working on remediation Affected components AWS eu-central-1 (Degraded performance)

Status: Monitoring Remediation was applied and we see signs of improvement Affected components AWS eu-central-1 (Degraded performance)

Status: Resolved Remediation was applied and we don't see signs of degradation anymore. Team will continue monitoring and investigating the root cause. Affected components AWS eu-central-1 (Operational)

Status: Investigating We are aware about an issue where CDC ClickPipes were paused and can't be operated via API. ClickHouse team is investigating the issue. The issue affects subset of customers. Affected components AWS eu-central-1 (Degraded performance) GCP europe-west2 (Degraded performance) GCP europe-west3 (Degraded performance) GCP northamerica-northeast1 (Degraded performance) AWS ap-south-1 (Degraded performance) GCP asia-southeast1 (Degraded performance) GCP australia-southeast1 (Degraded performance) AWS ap-southeast-2 (Degraded performance) AWS ca-central-1 (Degraded performance) AWS il-central-1 (Degraded performance) GCP us-west1 (Degraded performance) AWS ap-southeast-5 (Degraded performance) AWS us-west-2 (Degraded performance) AWS eu-west-1 (Degraded performance) AWS eu-north-1 (Degraded performance) AWS eu-west-2 (Degraded performance) AWS mx-central-1 (Degraded performance) GCP europe-west4 (Degraded performance) GCP europe-west6 (Degraded performance) AWS af-south-1 (Degraded performance) AWS ap-east-2 (Degraded performance) AWS us-east-1 (Degraded performance) AWS ap-northeast-2 (Degraded performance) AWS ap-southeast-1 (Degraded performance) AWS sa-east-1 (Degraded performance) AWS ap-northeast-1 (Degraded performance) AWS ap-southeast-3 (Degraded performance) GCP asia-northeast1 (Degraded performance) GCP us-central1 (Degraded performance) AWS us-east-2 (Degraded performance) AWS ap-east-1 (Degraded performance)

Status: Investigating The issue happened during planned maintenance. ClickHouse team is applying a remediation to resume paused pipes. Affected components GCP australia-southeast1 (Degraded performance) AWS ap-northeast-2 (Degraded performance) AWS eu-west-1 (Degraded performance) GCP asia-southeast1 (Degraded performance) GCP us-west1 (Degraded performance) AWS us-east-1 (Degraded performance) AWS eu-west-2 (Degraded performance) AWS sa-east-1 (Degraded performance) AWS ap-southeast-5 (Degraded performance) AWS af-south-1 (Degraded performance) GCP europe-west6 (Degraded performance) AWS us-east-2 (Degraded performance) AWS us-west-2 (Degraded performance) GCP europe-west4 (Degraded performance) AWS eu-central-1 (Degraded performance) AWS ap-northeast-1 (Degraded performance) AWS ap-southeast-3 (Degraded performance) AWS eu-north-1 (Degraded performance) AWS il-central-1 (Degraded performance) GCP europe-west3 (Degraded performance) AWS ap-southeast-2 (Degraded performance) AWS ap-south-1 (Degraded performance) AWS ap-southeast-1 (Degraded performance) AWS mx-central-1 (Degraded performance) GCP northamerica-northeast1 (Degraded performance) AWS ap-east-2 (Degraded performance) AWS ca-central-1 (Degraded performance) GCP asia-northeast1 (Degraded performance) GCP us-central1 (Degraded performance) AWS ap-east-1 (Degraded performance) GCP europe-west2 (Degraded performance)

Status: Monitoring We are seeing signs of improvements in most regions and pipes are resumed. Affected components AWS eu-west-1 (Degraded performance) AWS ap-northeast-1 (Degraded performance) AWS ap-southeast-3 (Degraded performance) AWS eu-west-2 (Degraded performance) GCP australia-southeast1 (Degraded performance) AWS ap-south-1 (Degraded performance) AWS us-west-2 (Degraded performance) GCP asia-southeast1 (Degraded performance) GCP us-west1 (Degraded performance) AWS us-east-1 (Degraded performance) AWS ap-northeast-2 (Degraded performance) AWS af-south-1 (Degraded performance) AWS ap-east-1 (Degraded performance) AWS ca-central-1 (Degraded performance) AWS il-central-1 (Degraded performance) GCP europe-west6 (Degraded performance) AWS sa-east-1 (Degraded performance) GCP us-central1 (Degraded performance) GCP europe-west3 (Degraded performance) AWS eu-central-1 (Degraded performance) AWS ap-southeast-1 (Degraded performance) GCP europe-west4 (Degraded performance) AWS ap-southeast-5 (Degraded performance) AWS ap-east-2 (Degraded performance) AWS us-east-2 (Degraded performance) AWS ap-southeast-2 (Degraded performance) GCP asia-northeast1 (Degraded performance) GCP northamerica-northeast1 (Degraded performance) AWS eu-north-1 (Degraded performance) AWS mx-central-1 (Degraded performance) GCP europe-west2 (Degraded performance)

Status: Monitoring All regions recovered except us-east-1 region. It is also progressing and expected to be remediated soon. Affected components AWS us-west-2 (Operational) AWS ap-northeast-2 (Operational) AWS ap-east-1 (Operational) AWS mx-central-1 (Operational) GCP asia-northeast1 (Operational) AWS us-east-1 (Degraded performance) AWS ap-south-1 (Operational) AWS eu-west-1 (Operational) AWS ap-southeast-1 (Operational) AWS il-central-1 (Operational) GCP europe-west6 (Operational) AWS ap-northeast-1 (Operational) AWS ap-southeast-3 (Operational) GCP europe-west2 (Operational) AWS eu-central-1 (Operational) AWS ap-southeast-2 (Operational) AWS ca-central-1 (Operational) AWS ap-southeast-5 (Operational) AWS us-east-2 (Operational) GCP us-central1 (Operational) AWS af-south-1 (Operational) AWS eu-west-2 (Operational) AWS sa-east-1 (Operational) GCP australia-southeast1 (Operational) GCP europe-west3 (Operational) AWS ap-east-2 (Operational) AWS eu-north-1 (Operational) GCP europe-west4 (Operational) GCP asia-southeast1 (Operational) GCP us-west1 (Operational) GCP northamerica-northeast1 (Operational)

Status: Resolved All stuck pipes were resumed. ClickHouse team will continue monitoring and identifying the root cause to prevent similar issues in future. Affected components AWS ap-northeast-1 (Operational) AWS il-central-1 (Operational) GCP asia-southeast1 (Operational) GCP us-west1 (Operational) AWS eu-central-1 (Operational) AWS ap-southeast-2 (Operational) GCP europe-west4 (Operational) GCP europe-west3 (Operational) GCP northamerica-northeast1 (Operational) AWS ap-southeast-3 (Operational) GCP asia-northeast1 (Operational) AWS ap-east-2 (Operational) AWS ap-northeast-2 (Operational) AWS af-south-1 (Operational) AWS eu-north-1 (Operational) AWS mx-central-1 (Operational) GCP us-central1 (Operational) GCP europe-west2 (Operational) GCP europe-west6 (Operational) AWS us-east-2 (Operational) AWS ca-central-1 (Operational) AWS us-east-1 (Operational) AWS eu-west-1 (Operational) GCP australia-southeast1 (Operational) AWS ap-southeast-5 (Operational) AWS ap-south-1 (Operational) AWS ap-east-1 (Operational) AWS ap-southeast-1 (Operational) AWS eu-west-2 (Operational) AWS sa-east-1 (Operational) AWS us-west-2 (Operational)