Software of Excellence EXACT Outage History
Software of Excellence EXACT is up right nowPingoru has recorded 41 incidents for Software of Excellence EXACT: 19 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 53 of 720 (7%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 144 of 720 (20%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 2 | 25 of 720 (3%) |
| October 2026 | 2 | 27 of 592 (5%) |
Incidents, newest first
Major May 20, 2025 Patient Portal Slowness/Crashing 2h 29m Online Booking
Started May 20, 2025, 09:38 AM UTC· resolved May 20, 2025, 12:08 PM UTC
- investigating May 20, 2025, 09:38 AM UTC
We are aware of an issue causing slowness and crashing on Patient Portal. We are investigating the issue and will update here as soon as we have identified the cause.
- resolved May 20, 2025, 12:08 PM UTC
This incident has been resolved.
Major May 9, 2025 SOE Gateway Email Error 7h 30m Patient SMS Communication
Started May 09, 2025, 09:15 AM UTC· resolved May 09, 2025, 04:46 PM UTC
- investigating May 09, 2025, 09:15 AM UTC
We are aware of an issue with @soegateway emails, with a Socket Exception error being thrown. We are currently investigating the issue and will provide an update here as soon as possible.
- resolved May 09, 2025, 04:46 PM UTC
This incident has now been resolved.
Minor April 30, 2025 Online Booking Slowness/Performance Issues 1h 26m Online Booking
Started Apr 30, 2025, 02:41 PM UTC· resolved Apr 30, 2025, 04:07 PM UTC
- investigating Apr 30, 2025, 02:41 PM UTC
We have identified an issue causing slowness with Online Booking. We are currently investigating this issue and will update our status page here as soon as possible.
- monitoring Apr 30, 2025, 03:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2025, 04:07 PM UTC
This incident has been resolved by Development.
Major April 1, 2025 Payment Integrations Not Working 1h 36m EXACT API
Started Apr 01, 2025, 07:51 AM UTC· resolved Apr 01, 2025, 09:28 AM UTC
- investigating Apr 01, 2025, 07:51 AM UTC
We are aware of an issue currently affecting payment integrations within Exact. We are investigating this issue and will update this page as soon as possible.
- resolved Apr 01, 2025, 09:28 AM UTC
This incident has been resolved.
Major March 24, 2025 Phone lines are down 2m EXACT API
Started Mar 24, 2025, 08:59 AM UTC· resolved Mar 24, 2025, 09:02 AM UTC
- monitoring Mar 24, 2025, 08:59 AM UTC
We are currently experiencing technical issues with our phone lines, we apologise for any inconvenience this may cause. For immediate assistance, we kindly ask that you reach out to us via live chat either in the top right of your EXACT, or on our website help.softwareofexcellence.com. Our team is available and ready to help you. Thank you for your understanding and patience.
- resolved Mar 24, 2025, 09:02 AM UTC
This incident has been resolved.
Major March 12, 2025 Address Finder and Suggested Searches Error 1h 23m EXACT Core
Started Mar 12, 2025, 11:37 AM UTC· resolved Mar 12, 2025, 01:00 PM UTC
- investigating Mar 12, 2025, 11:37 AM UTC
We are aware of an issue currently affecting access to Address Finder, Pearl AI and our Suggested Searches feature. Our team are working to resolve this as soon as possible. Please note, although suggested searches is affected, manual patient lists can still be created. Thank you for your patience.
- investigating Mar 12, 2025, 11:42 AM UTC
We are continuing to investigate this issue.
- resolved Mar 12, 2025, 01:00 PM UTC
This incident has been resolved.
Notice February 26, 2025 Patient Portal Issue 26th Feb 1h 10m EXACT API
Started Feb 26, 2025, 02:25 PM UTC· resolved Feb 26, 2025, 03:35 PM UTC
- investigating Feb 26, 2025, 02:25 PM UTC
We are aware of a current issue with Patient Portal. This is causing higher demand than usual, so our responses may be delayed. We are investigating the issue, and will update our incidents page as soon as we can.
- resolved Feb 26, 2025, 03:35 PM UTC
This issue has now been resolved.
Minor February 25, 2025 Patient Portal Issue 25th Feb 2025 1h 10m EXACT API
Started Feb 25, 2025, 09:48 AM UTC· resolved Feb 25, 2025, 10:58 AM UTC
- investigating Feb 25, 2025, 09:48 AM UTC
We are currently experiencing performance related issues with Patient Portal. This is causing higher demand than usual, so our responses may be delayed. We are investigating the issue, and will update our incidents page as soon as we can.
- resolved Feb 25, 2025, 10:58 AM UTC
This incident has been resolved.
Minor January 29, 2025 Patient Portal - 404 error 7h 6m EXACT API
Started Jan 29, 2025, 09:33 AM UTC· resolved Jan 29, 2025, 04:40 PM UTC
- investigating Jan 29, 2025, 09:33 AM UTC
We are currently investigating this issue.
- resolved Jan 29, 2025, 04:40 PM UTC
This incident has been resolved.