Software of Excellence EXACT incident

Patient Portal Slowness/Crashing

Resolved after 2 hours 29 minutes, affecting Online Booking, on May 20, 2025.

investigating May 20, 2025, 09:38 AM UTC

We are aware of an issue causing slowness and crashing on Patient Portal. We are investigating the issue and will update here as soon as we have identified the cause.

Started
May 20, 2025, 09:38 AM UTC
Resolved
May 20, 2025, 12:08 PM UTC
Duration
2h 29m
Detected by Pingoru
May 20, 2025, 09:38 AM UTC

Affected components

Online Booking

Update timeline

  1. investigating May 20, 2025, 09:38 AM UTC

    We are aware of an issue causing slowness and crashing on Patient Portal. We are investigating the issue and will update here as soon as we have identified the cause.

  2. resolved May 20, 2025, 12:08 PM UTC

    This incident has been resolved.

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