Software of Excellence EXACT incident
Online Booking 2FA codes not sending via email
Major Vendor's status page →
Resolved after 1 hour 36 minutes, affecting Online Booking, on September 22, 2026.
The issue affecting Online Booking 2FA codes being sent via email has now been resolved, and Online Booking is fully operational.
Affected components
Online Booking
Update timeline
- investigating Sep 22, 2026, 09:44 PM UTC
We are aware of Online Booking 2FA confirmation codes not sending via email, and are actively investigating. Patients can still recieve 2FA codes via SMS.
- investigating Sep 22, 2026, 10:50 PM UTC
We are continuing to investigate this issue.
- resolved Sep 22, 2026, 11:20 PM UTC
The issue affecting Online Booking 2FA codes being sent via email has now been resolved, and Online Booking is fully operational.
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