Is Software of Excellence EXACT down?
Last checked 1m agoNo incidents right now.
Software of Excellence EXACT is operational right now. Last checked 1m ago; the most recent incident resolved 2d ago.
Real-time Software of Excellence EXACT status, recent outages, and incident history: pulled directly from Software of Excellence EXACT's official status page at exact.statuspage.io every 5 minutes. Pingoru tracks 5 Software of Excellence EXACT services and has captured 4 incidents in the last 90 days (98.00% uptime). Get email, Slack, Discord, or webhook alerts the moment Software of Excellence EXACT reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- EXACT API
Timeline · 2 updates
- investigating · Oct 20, 2026, 08:17 AM UTC
We are aware that Payment Sense/Dojo are experiencing issues external to Exact. They are aware and currently investigating, which can be followed via their status page https://status.paymentsense.com. In the meantime, it is advised to switch to standalone mode which will resolve the issue temporarily whilst the fix is being applied.
- resolved · Oct 20, 2026, 09:41 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Online Booking
Timeline · 3 updates
- investigating · Sep 22, 2026, 09:44 PM UTC
We are aware of Online Booking 2FA confirmation codes not sending via email, and are actively investigating. Patients can still recieve 2FA codes via SMS.
- investigating · Sep 22, 2026, 10:50 PM UTC
We are continuing to investigate this issue.
- resolved · Sep 22, 2026, 11:20 PM UTC
The issue affecting Online Booking 2FA codes being sent via email has now been resolved, and Online Booking is fully operational.
Latest: The issue affecting Online Booking 2FA codes being sent via email has now been resolved, and Online Booking is fully operational.
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- Online Booking
Timeline · 2 updates
- investigating · Sep 16, 2026, 11:34 PM UTC
We are aware of Online Booking 2FA confirmation codes not being received by patients via email or SMS, and are actively investigating.
- resolved · Sep 17, 2026, 10:40 PM UTC
The issue affecting Online Booking 2FA confirmation codes has now been resolved. We apologise for any inconvenience caused and appreciate your patience while we worked to fix the issue.
Latest: The issue affecting Online Booking 2FA confirmation codes has now been resolved. We apologise for any inconvenience caused and appreciate your patience while we worked to fix the i…
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- Claims and Payments
Timeline · 2 updates
- investigating · Aug 18, 2026, 09:02 AM UTC
We are aware practices are experiencing issues with payment terminals and are actively investigating this.
- resolved · Aug 18, 2026, 12:14 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Software of Excellence EXACT incident record
Pingoru has tracked Software of Excellence EXACT since April 2026 through its status page, hosted on Statuspage by Atlassian, checking 5 components every 5 minutes.
40 incidents recorded in total, 18 in the last 12 months and 4 in the last 90 days. Incidents in the last year lasted 18 hours on average; the longest, Pearl AI - Failing to Load on June 18, 2026, ran for 6 days.
Most affected components, last 12 months
- Online Booking (8)
- Claims and Payments (6)
- EXACT API (4)
- Patient SMS Communication (1)
Latest incidents
- Payment Sense/Dojo Issues
We are aware that Payment Sense/Dojo are experiencing issues external to Exact. They are aware and currently investigating, which can be followed via their…
- Online Booking 2FA codes not sending via email
We are aware of Online Booking 2FA confirmation codes not sending via email, and are actively investigating. Patients can still recieve 2FA codes via SMS.
- Issue with Online Booking
We are aware of Online Booking 2FA confirmation codes not being received by patients via email or SMS, and are actively investigating.
- Payment Sense/Dojo Issues ResolvedStarted Oct 20, 2026, 08:17 AM UTC · Resolved Oct 20, 2026, 09:41 AM UTC · 1h 23m
- Started Sep 22, 2026, 09:44 PM UTC · Resolved Sep 22, 2026, 11:20 PM UTC · 1h 36m
- Issue with Online Booking ResolvedStarted Sep 16, 2026, 11:34 PM UTC · Resolved Sep 17, 2026, 10:40 PM UTC · 23h 6m
- Issue with Payment Terminals ResolvedStarted Aug 18, 2026, 09:02 AM UTC · Resolved Aug 18, 2026, 12:14 PM UTC · 3h 12m