Is Magnus Health down?

As of 10/21, the Next Gen version of Magnus is inaccessible for unplanned maintenance. Our development team is actively working to restore Next Gen as soon as possible. Users trying to access Next Gen will be directed back to Classic. All features in Classic should function as expected. We will provide an update here once Next Gen is restored. Thank you for your patience.

We are releasing emergency patches in response to the PHP vulnerability (PHP2SHELL) affecting global software applications. The NextGen application will continue to be offline until the patches are complete. Customer will continue to have access to Classic during this time.

We have completed the necessary maintenance and the NextGen is once again available.

We are currently investigating an issue impacting some of our customers, causing them to experience site slowness or receive timeout errors when attempting to take action in multiple areas within the Magnus system. We are investigating this issue as a top priority and will provide updates as soon as we are able. As a workaround until this issue is resolved, if you are experiencing difficulty loading your students' health information please log out of Magnus and log back in. You may see an improvement in speed at that time. We apologize for any inconvenience.

As of 2pm ET today, our development team has performed system maintenance to improve site speed. Please log out and back into Magnus to experience an improvement in site load times. We are actively monitoring this issue to ensure that site speed is back at the expected level. We will provide an update once we've confirmed that this issue is resolved. Thank you for your patience as we work to resolve this issue.

Upon monitoring site speed after today's system maintenance, we can confirm that site load times have returned to normal. If you're still experiencing any site slowness, please contact our support team within the Community for further assistance. Thank you for your patience as we worked to resolve this issue.

This incident has been resolved.

As of 8/14, we identified a delay in our async job processing. We have found that the async jobs are still processing, yet at a slower rate. This delay in processing will impact your ability to create groups, build reports and Magnus 911 cards. We have taken the steps to allow the syncs to process, and we are actively monitoring this issue. We appreciate your patience and will provide an update as soon as the async jobs are processing at the expected speed.

As of 8/17, the async job delays have been resolved, and are now processing as expected. If you notice any delays with certain actions within your Magnus account, such as building reports, 911 cards, or groups, please submit a ticket through our Community for further assistance. Thank you for your patience as we worked to resolve this issue.