Resolved after 1 hour 23 minutes, affecting EXACT API, on October 20, 2026.
We are aware that Payment Sense/Dojo are experiencing issues external to Exact. They are aware and currently investigating, which can be followed via their status page https://status.paymentsense.com. In the meantime, it is advised to switch to standalone mode which will resolve the issue temporarily whilst the fix is being applied.
Affected components
Update timeline
- investigating Oct 20, 2026, 08:17 AM UTC
We are aware that Payment Sense/Dojo are experiencing issues external to Exact. They are aware and currently investigating, which can be followed via their status page https://status.paymentsense.com. In the meantime, it is advised to switch to standalone mode which will resolve the issue temporarily whilst the fix is being applied.
- resolved Oct 20, 2026, 09:41 AM UTC
This incident has been resolved.
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