Software of Excellence EXACT incident
Address Finder and Suggested Searches Error
Major Vendor's status page →
Resolved after 1 hour 23 minutes, affecting EXACT Core, on March 12, 2025.
We are continuing to investigate this issue.
Affected components
EXACT Core
Update timeline
- investigating Mar 12, 2025, 11:37 AM UTC
We are aware of an issue currently affecting access to Address Finder, Pearl AI and our Suggested Searches feature. Our team are working to resolve this as soon as possible. Please note, although suggested searches is affected, manual patient lists can still be created. Thank you for your patience.
- investigating Mar 12, 2025, 11:42 AM UTC
We are continuing to investigate this issue.
- resolved Mar 12, 2025, 01:00 PM UTC
This incident has been resolved.
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