Resolved after 1 day 21 hours, affecting Patient SMS Communication and Online Booking, on April 2, 2026.
The issue with Patient Portal has now been resolved. This was caused by a change in the Microsoft Azure system. We are seeing SMS message for the 2FA system and forms moving as normal. Some patients may report this issue, this is likely due to them attempting to fill out forms during the outage, please have them try again now and if still failing send them a new link.
Affected components
Update timeline
- investigating Apr 02, 2026, 01:16 PM UTC
We are currently experiancing an issue effecting portal forms on exact. The issue presents as either patients not recieveing the text with the MFA code to log in, or that when thye do fill forms out they are not visable in EXACT. Our development team are currently Investigating this issue.
- resolved Apr 04, 2026, 10:57 AM UTC
The issue with Patient Portal has now been resolved. This was caused by a change in the Microsoft Azure system. We are seeing SMS message for the 2FA system and forms moving as normal. Some patients may report this issue, this is likely due to them attempting to fill out forms during the outage, please have them try again now and if still failing send them a new link.
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