Software of Excellence EXACT incident
Unable to contact Support via Live Chat
Resolved after 1 hour 48 minutes, affecting EXACT API, on June 6, 2025.
We have identified an issue causing users to be unable to contact our agents via Live Chat. We are working on a full resolution currently and will update our status page as soon as we can. Exact Assist can still be accessed and will be able to provide answers to most queries.
Affected components
Update timeline
- identified Jun 06, 2025, 01:26 PM UTC
We have identified an issue causing users to be unable to contact our agents via Live Chat. We are working on a full resolution currently and will update our status page as soon as we can. Exact Assist can still be accessed and will be able to provide answers to most queries.
- resolved Jun 06, 2025, 03:15 PM UTC
This incident has been resolved.
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