Software of Excellence EXACT incident
Pearl AI not loading images taken today
Minor Vendor's status page →
Resolved after 6 hours 22 minutes, affecting EXACT API, on August 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
EXACT API
Update timeline
- investigating Aug 20, 2025, 10:41 AM UTC
We are aware of an issue impacting Pearl AI, whereby some practices may be unable to see images taken today, and they will load up either a black screen or without the current images showing. Historical images are unaffected. Our engineers are investigating and working to restore full functionality.
- monitoring Aug 20, 2025, 01:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2025, 05:03 PM UTC
This incident has been resolved.
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