Resolved after 32 minutes, affecting Email RiskScore, on January 30, 2026.
The issue has been resolved and model scores have returned back to normal. Our technical team is continuing to monitor these services and will provide a root cause analysis once complete.
Affected components
Update timeline
- identified Jan 30, 2026, 10:19 PM UTC
We have identified an issue affecting the V10.1 version of our Email Risk model that is causing elevated scores. Our technical team has identified the root cause and is actively working on a fix.
- resolved Jan 30, 2026, 10:51 PM UTC
The issue has been resolved and model scores have returned back to normal. Our technical team is continuing to monitor these services and will provide a root cause analysis once complete.
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