Socure incident
[SEV3] Intermittent Latency and 5xx Errors for DocV/Image Alert List Transactions
Resolved after 4 hours 36 minutes, affecting Predictive DocV and Predictive DocV, on May 11, 2026.
Our team has applied a fix to prevent any recurrence of latency and intermittent 5xx errors for DocV transactions calling Image Alert List. We appreciate your patience as our team worked through this issue.
Affected components
Update timeline
- investigating May 11, 2026, 07:35 PM UTC
We are aware of an issue that caused latency and intermittent 5xx errors that affected a small subset of DocV transactions that call Image Alert List. The team is looking into solutions to prevent this from recurring.
- resolved May 12, 2026, 12:12 AM UTC
Our team has applied a fix to prevent any recurrence of latency and intermittent 5xx errors for DocV transactions calling Image Alert List. We appreciate your patience as our team worked through this issue.
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