Socure incident

RETROACTIVE: Increased Latency for DocV

Resolved after 9 minutes, affecting Predictive DocV, on June 13, 2026.

resolved Jun 13, 2026, 05:54 PM UTC

Between 1:22 PM and 1:31 PM ET, DocV experienced a latency spike due to an internal node upgrade. During this 9-minute window, some customers may have experienced increased latency or timeout errors. The change was reverted right after the latency spike and DocV performance has returned to normal. We apologize for any inconvenience this may have caused.

Started
Jun 13, 2026, 05:22 PM UTC
Resolved
Jun 13, 2026, 05:31 PM UTC
Duration
9m
Detected by Pingoru
Jun 13, 2026, 05:22 PM UTC

Affected components

Predictive DocV

Update timeline

  1. resolved Jun 13, 2026, 05:54 PM UTC

    Between 1:22 PM and 1:31 PM ET, DocV experienced a latency spike due to an internal node upgrade. During this 9-minute window, some customers may have experienced increased latency or timeout errors. The change was reverted right after the latency spike and DocV performance has returned to normal. We apologize for any inconvenience this may have caused.

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