Socure incident

[SEV3] Increased Latency Affecting Transactions

Resolved after 37 minutes, affecting Sigma Identity Fraud and Sigma Identity Fraud and 1 more, on August 3, 2026.

resolved Aug 03, 2026, 05:32 PM UTC

A fix has been implemented and confirmed effective. All systems are operating normally. Thank you for your patience while we worked through this.

Started
Aug 03, 2026, 04:54 PM UTC
Resolved
Aug 03, 2026, 05:32 PM UTC
Duration
37m
Detected by Pingoru
Aug 03, 2026, 04:54 PM UTC

Affected components

Sigma Identity FraudSigma Identity FraudSigma Synthetic FraudSigma Synthetic FraudPredictive DocVPredictive DocVAdmin DashboardKYCKYCEmail RiskScore

Update timeline

  1. investigating Aug 03, 2026, 04:54 PM UTC

    We are currently investigating reports of increased latency for submitted transactions, which may result in processing delays. Our team is actively looking into the root cause and will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  2. identified Aug 03, 2026, 05:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 03, 2026, 05:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 03, 2026, 05:32 PM UTC

    A fix has been implemented and confirmed effective. All systems are operating normally. Thank you for your patience while we worked through this.

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