Socure incident

RETROACTIVE: [Sev3] DocV Webhook Delivery Issue

Resolved after 54 minutes, on August 4, 2026.

resolved Aug 04, 2026, 05:00 AM UTC

Between 1:21 AM and 2:15 AM EDT on August 4, 2026, a subset of DocV webhook delivery notifications experienced elevated 401 response rates. The issue is fully resolved and webhook delivery is now operating normally. A full Root Cause Analysis (RCA) will be shared once the investigation concludes.

Started
Aug 04, 2026, 05:21 AM UTC
Resolved
Aug 04, 2026, 06:15 AM UTC
Duration
54m
Detected by Pingoru
Aug 04, 2026, 05:21 AM UTC

Update timeline

  1. resolved Aug 04, 2026, 05:00 AM UTC

    Between 1:21 AM and 2:15 AM EDT on August 4, 2026, a subset of DocV webhook delivery notifications experienced elevated 401 response rates. The issue is fully resolved and webhook delivery is now operating normally. A full Root Cause Analysis (RCA) will be shared once the investigation concludes.

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