Socure incident
[Sev3] Increased Latency with Sigma Fraud and Synthetic
Resolved after 33 minutes, affecting Sigma Identity Fraud and Sigma Identity Fraud and 1 more, on September 16, 2026.
The issue impacting Fraud and Synthetic services has been resolved, and service has returned to normal operation. Customers should no longer experience increased latency or delays when accessing Fraud and Synthetic services
Affected components
Update timeline
- identified Sep 16, 2026, 09:39 AM UTC
We are observing increased latency affecting some customers using our Fraud and Synthetic products. Our team is actively investigating the issue. API requests are completing successfully, and we are not observing any API failures at this time. We will provide further updates as more information becomes available.
- monitoring Sep 16, 2026, 10:07 AM UTC
We’re seeing an improvement in latency affecting some customers using our Fraud and Synthetic products. We’ll continue to monitor the situation closely.
- resolved Sep 16, 2026, 10:12 AM UTC
The issue impacting Fraud and Synthetic services has been resolved, and service has returned to normal operation. Customers should no longer experience increased latency or delays when accessing Fraud and Synthetic services
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