Shopify incident
Chat support on Shopify Help Center is temporarily unavailable
Critical Vendor's status page →
Resolved after 19 minutes, affecting Support, on August 27, 2026.
The monitoring period for this issue has ended and no further impact has been observed.
Affected components
Support
Update timeline
- investigating Aug 27, 2026, 06:31 PM UTC
Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.
- monitoring Aug 27, 2026, 06:41 PM UTC
The issues with the Shopify Help Center have been resolved, and are being monitored.
- resolved Aug 27, 2026, 06:51 PM UTC
The monitoring period for this issue has ended and no further impact has been observed.
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