Shopify incident
Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts, admin
Resolved after 2 hours 9 minutes, affecting Admin and Checkout and 1 more, on September 6, 2026.
Between 08:34 UTC - 09:34 UTC, we experienced outages for Shopify Admins, storefronts, and checkouts on some stores due to an issue affecting backend services. A fix was implemented at 09:31 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
Affected components
Update timeline
- investigating Sep 06, 2026, 08:54 AM UTC
Some merchants and buyers may encounter error messages when navigating Shopify admins and storefronts. We are investigating and will provide an update shortly.
- investigating Sep 06, 2026, 09:08 AM UTC
We are investigating and will keep you updated.
- investigating Sep 06, 2026, 09:46 AM UTC
Errors are trending downwards, however we are continuing to investigate.
- monitoring Sep 06, 2026, 10:12 AM UTC
This issue has been resolved and is being monitored.
- resolved Sep 06, 2026, 11:03 AM UTC
Between 08:34 UTC - 09:34 UTC, we experienced outages for Shopify Admins, storefronts, and checkouts on some stores due to an issue affecting backend services. A fix was implemented at 09:31 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
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