Resolved after 3 hours 35 minutes, affecting Admin and Support and 1 more, on September 15, 2026.
Between 9:19 – 13:20 UTC, we experienced user login issues which affected Admin, POS and support contact performance. A fix was implemented at 13:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
Affected components
Update timeline
- investigating Sep 15, 2026, 09:49 AM UTC
Shopify Admins may be inaccessible to some merchants. We are currently investigating and will update you as soon as possible.
- investigating Sep 15, 2026, 10:07 AM UTC
We have noted some recovery upon canceling and restarting the login flow. We continue to investigate and will keep you updated.
- identified Sep 15, 2026, 11:00 AM UTC
We've identified the problem Admin and POS logins, and we're working on a solution.
- identified Sep 15, 2026, 12:00 PM UTC
We are continuing to investigate the root cause of degraded logins to Admin, POS and other areas, including Shopify Support.
- monitoring Sep 15, 2026, 12:54 PM UTC
We have identified a fix and have begun to see recovery of Shopify logins. We continue to monitor the situation before confirming resolution.
- resolved Sep 15, 2026, 01:24 PM UTC
Between 9:19 – 13:20 UTC, we experienced user login issues which affected Admin, POS and support contact performance. A fix was implemented at 13:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
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