Shopify incident
No installment options are available on Shop Pay checkouts in the US
Resolved after 29 minutes, affecting Checkout, on August 12, 2026.
Between 15:52 UTC – 21:40 UTC, we experienced an outage with Shop Pay Installments for storefront users in the US due to a third-party issue with Installments provider Affirm, causing Installments options to appear unavailable to affected users. At 21:40, Affirm confirmed a fix to their systems. We reenabled Shop Pay Instalments at 21:50 at which time we confirmed the issue resolved. The monitoring period for this issue has ended and no further impact has been observed.
Affected components
Update timeline
- identified Aug 12, 2026, 09:30 PM UTC
We are currently experiencing an issue with third-party installments provider Affirm which is causing Shop Pay Installments options to be unavailabe to US storefront users. Please refer to Affirm's public status page for the latest updates.
- resolved Aug 12, 2026, 09:59 PM UTC
Between 15:52 UTC – 21:40 UTC, we experienced an outage with Shop Pay Installments for storefront users in the US due to a third-party issue with Installments provider Affirm, causing Installments options to appear unavailable to affected users. At 21:40, Affirm confirmed a fix to their systems. We reenabled Shop Pay Instalments at 21:50 at which time we confirmed the issue resolved. The monitoring period for this issue has ended and no further impact has been observed.
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