Some POS transactions are not completing on iOS devices Actions

Update timeline

1. investigating Jun 24, 2025, 05:46 PM UTC

   Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

2. monitoring Jun 24, 2025, 05:55 PM UTC

   We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.

3. monitoring Jun 24, 2025, 06:12 PM UTC

   We are continuing to monitor the results of the fix and are seeing recovery.

4. investigating Jun 24, 2025, 06:23 PM UTC

   The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.

5. investigating Jun 24, 2025, 07:02 PM UTC

   We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

6. monitoring Jun 24, 2025, 08:19 PM UTC

   A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

7. resolved Jun 24, 2025, 08:52 PM UTC

   Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.