ShipStation Outage History
ShipStation is up right nowPingoru has recorded 57 incidents for ShipStation: 54 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 163 of 720 (23%) |
| May 2026 | 3 | 256 of 744 (34%) |
| June 2026 | 6 | 137 of 720 (19%) |
| July 2026 | 3 | 336 of 744 (45%) |
| August 2026 | 4 | 322 of 744 (43%) |
| September 2026 | 7 | 108 of 720 (15%) |
| October 2026 | 1 | 6 of 573 (1%) |
Incidents, newest first
Major October 20, 2026 DPD label creation 5h 59m DPD
Started Oct 20, 2026, 07:51 AM UTC· resolved Oct 20, 2026, 01:50 PM UTC
- investigating Oct 20, 2026, 07:51 AM UTC
We are currently investigating this issue.
- resolved Oct 20, 2026, 01:50 PM UTC
Issue end: 2026-10-20 - 12:43 PM UTC
Major September 24, 2026 Evri - Unable to create labels 1d 5h Carrier Integrations, Evri
Started Sep 24, 2026, 07:26 AM UTC· resolved Sep 25, 2026, 12:31 PM UTC
- identified Sep 24, 2026, 07:26 AM UTC
The issue has been identified and a fix is being implemented.
- investigating Sep 25, 2026, 07:57 AM UTC
Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
- investigating Sep 25, 2026, 09:52 AM UTC
The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
- identified Sep 25, 2026, 11:17 AM UTC
The carrier identified the root cause and is implementing the optimization.
- monitoring Sep 25, 2026, 12:11 PM UTC
Evri made the optimizations on their side, and now we can see the requests are succeeding.
- resolved Sep 25, 2026, 12:31 PM UTC
This incident has been resolved.
Minor September 21, 2026 Inaccurate Cubic Rates Issue 1d 19h Stamps.com
Started Sep 21, 2026, 08:46 PM UTC· resolved Sep 23, 2026, 04:39 PM UTC
- investigating Sep 21, 2026, 08:46 PM UTC
We are aware of reports of inaccurate rates for some USPS mailing services through ShipStation. Our engineering team is actively investigating, and we will post another update as soon as more information is available.
- resolved Sep 23, 2026, 04:39 PM UTC
This incident has been resolved.
Minor September 17, 2026 9/17/26 ShipStation Connect degraded performance 3h 55m ShipStation
Started Sep 17, 2026, 05:08 PM UTC· resolved Sep 17, 2026, 09:04 PM UTC
- investigating Sep 17, 2026, 05:08 PM UTC
We are currently investigating reports regarding ShipStation Connect disconnecting and reconnecting.
- monitoring Sep 17, 2026, 08:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 09:04 PM UTC
This incident has been resolved.
Minor September 14, 2026 Unable to generate and print Packing Slips & Batch labels 5h 28m ShipStation
Started Sep 14, 2026, 07:53 AM UTC· resolved Sep 14, 2026, 01:22 PM UTC
- investigating Sep 14, 2026, 07:53 AM UTC
We are currently investigating this issue.
- resolved Sep 14, 2026, 01:22 PM UTC
This incident has been resolved.
Major September 11, 2026 DPD Local & DX - 'The carrier is currently unavailable, wait and try again.' 6h 12m DPD
Started Sep 11, 2026, 08:51 AM UTC· resolved Sep 11, 2026, 03:03 PM UTC
- investigating Sep 11, 2026, 08:51 AM UTC
We are currently investigating this issue.
- investigating Sep 11, 2026, 11:38 AM UTC
We are continuing to investigate this issue.
- resolved Sep 11, 2026, 03:03 PM UTC
This incident has been resolved.
Minor September 10, 2026 APC Overnight - "Collection Address Requires Phone Number" 47m Carrier Integrations
Started Sep 10, 2026, 10:06 AM UTC· resolved Sep 10, 2026, 10:54 AM UTC
- investigating Sep 10, 2026, 10:06 AM UTC
APC have informed us of a known issue regarding error "Please enter a phone number: Collection PhoneNumber" We are currently investigating this in further detail.
- resolved Sep 10, 2026, 10:54 AM UTC
This incident has been resolved.
Minor August 28, 2026 Orders Grid - Unable to load orders 1h 42m ShipStation
Started Aug 28, 2026, 09:25 AM UTC· resolved Aug 28, 2026, 11:07 AM UTC
- investigating Aug 28, 2026, 09:25 AM UTC
We are currently investigating this issue.
- resolved Aug 28, 2026, 11:07 AM UTC
This incident has been resolved.
Minor August 19, 2026 ShipStation Latency and Login Issues 2h 40m ShipStation
Started Aug 19, 2026, 02:57 PM UTC· resolved Aug 19, 2026, 05:37 PM UTC
- investigating Aug 19, 2026, 02:57 PM UTC
ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
- resolved Aug 19, 2026, 05:37 PM UTC
This incident has been resolved.
Minor August 18, 2026 Royal Mail by ShipStation Shipment Disruption 34d 2h Royal Mail
Started Aug 18, 2026, 06:35 PM UTC· resolved Sep 21, 2026, 08:53 PM UTC
- monitoring Aug 18, 2026, 06:35 PM UTC
Effective August 14, 2026: Royal Mail from ShipStation is temporarily suspended for shipments from the UK to Europe. In the meantime, other European carriers remain available for your UK shipments at this time.
Minor August 7, 2026 Carrier Issues 4h 11m Carrier Integrations
Started Aug 07, 2026, 03:42 PM UTC· resolved Aug 07, 2026, 07:54 PM UTC
- investigating Aug 07, 2026, 03:42 PM UTC
ShipStation is currently experiencing performance issues due to an ongoing Canada Post outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. >>>>>OPTIONAL: IF CARRIER STATUS PAGE AVAILABLE You can follow the Canada Post status page here: Visit the Canada Post Status Page
- resolved Aug 07, 2026, 07:54 PM UTC
Thank you for your patience while our integrators worked to resolve your issues. Please refresh your browser to reflect the changes made. Thank you for your patience and understanding.
Major July 14, 2026 Duplicate package option 1h 18m ShipStation
Started Jul 14, 2026, 05:09 PM UTC· resolved Jul 14, 2026, 06:28 PM UTC
- identified Jul 14, 2026, 05:09 PM UTC
We are aware of an issue with the duplicate package option for multi-package shipments and are working on a fix.
- resolved Jul 14, 2026, 06:28 PM UTC
This incident has been resolved.
Notice July 8, 2026 EU De Minimis Removal Disruptions 75d 6h
Started Jul 08, 2026, 02:28 PM UTC· resolved Sep 21, 2026, 08:53 PM UTC
- monitoring Jul 08, 2026, 02:28 PM UTC
Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. Learn more here. GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details here. Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details here.
Critical June 30, 2026 Login issues 2h 46m ShipStation
Started Jun 30, 2026, 04:40 PM UTC· resolved Jun 30, 2026, 07:27 PM UTC
- identified Jun 30, 2026, 04:40 PM UTC
We are aware of the following error when attempting to load ShipStation and are working on a fix. Request failed with status code 504. Url was /seller/labelproviders
- resolved Jun 30, 2026, 07:27 PM UTC
This incident has been resolved.
Major June 25, 2026 Australia Post from ShipStation - Label Creation Issue 16h 4m Australia Post
Started Jun 25, 2026, 06:47 AM UTC· resolved Jun 25, 2026, 10:52 PM UTC
- investigating Jun 25, 2026, 06:47 AM UTC
We are aware of an issue with creating labels using Australia Post from ShipStation and are actively investigating this. In the interim, we recommend using other ShipStation carriers to continue to ship packages.
- resolved Jun 25, 2026, 10:52 PM UTC
This issue has now been resolved and labels can now be created again when using Australia Post from ShipStation.
Minor June 11, 2026 Carrier Issues - UPS label creation 34m UPS, Carrier Integrations
Started Jun 11, 2026, 09:32 PM UTC· resolved Jun 11, 2026, 10:06 PM UTC
- investigating Jun 11, 2026, 09:32 PM UTC
ShipStation Engineers are aware of the technical issues impacting UPS label creation. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
- resolved Jun 11, 2026, 10:06 PM UTC
This incident has been resolved.
Minor June 3, 2026 ShipStation Login Issue 4h 22m ShipStation
Started Jun 03, 2026, 05:54 PM UTC· resolved Jun 03, 2026, 10:16 PM UTC
- investigating Jun 03, 2026, 05:54 PM UTC
ShipStation identified an issue that affected some merchants' ability to log in. Our engineers are currently investigating the issue.
- monitoring Jun 03, 2026, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 10:16 PM UTC
Earlier today, ShipStation identified an issue affecting some merchants' ability to log in. Our engineers have confirmed this issue should now be resolved.
Minor June 3, 2026 Shopify Marketplace Issues 1h 54m Shopify
Started Jun 03, 2026, 02:19 PM UTC· resolved Jun 03, 2026, 04:13 PM UTC
- monitoring Jun 03, 2026, 02:19 PM UTC
ShipStation is currently experiencing performance issues due to an ongoing Shopify outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can follow the Shopify status page here: Visit the Shopify Status Page
- resolved Jun 03, 2026, 04:13 PM UTC
This incident has been resolved.
Notice June 1, 2026 ShipStation Login Issues 1h 40m ShipStation
Started Jun 01, 2026, 05:18 PM UTC· resolved Jun 01, 2026, 06:58 PM UTC
- investigating Jun 01, 2026, 05:18 PM UTC
ShipStation is aware of the technical issues impacting logins. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
- monitoring Jun 01, 2026, 05:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2026, 06:58 PM UTC
After monitoring the fix regarding ShipStation logins we have not seen any new instances of the issue and are happy to announce this has been resolved.
Notice May 22, 2026 LAX Service Disruptions 39d 16h
Started May 22, 2026, 09:57 PM UTC· resolved Jul 01, 2026, 02:52 PM UTC
- monitoring May 22, 2026, 09:57 PM UTC
Effective May 22, 2026 GlobalPost’s Southern California (LAX/Cypress, CA) processing hub has temporarily suspended operations due to a local evacuation order following a chemical leak. All pickups and drop-offs in the LAX area will be delayed, and packages currently at the facility are being held.
Minor May 8, 2026 Amazon Performance Issues 1d 12h Amazon US
Started May 08, 2026, 04:03 AM UTC· resolved May 09, 2026, 04:27 PM UTC
- monitoring May 08, 2026, 04:03 AM UTC
We are currently monitoring an Amazon Web Services (AWS) outage that may be affecting store connectivity for ShipStation merchants. Our team is monitoring the situation closely and will provide updates as new information becomes available.
- resolved May 09, 2026, 04:27 PM UTC
Amazon's AWS performance issue has been resolved and store connectivity functions should be fully operational for ShipStation merchants.
Major May 6, 2026 Store import error: Invalid object name 'OPENJSON'. 1h 35m
Started May 06, 2026, 05:39 PM UTC· resolved May 06, 2026, 07:14 PM UTC
- monitoring May 06, 2026, 05:39 PM UTC
We are currently releasing a fix for a store import error Invalid object name 'OPENJSON'. affecting for multiple selling channels. ETA: 30 minutes
- monitoring May 06, 2026, 05:52 PM UTC
The fix has been released for most stores. You may need to manually refresh your store in the top right
- monitoring May 06, 2026, 06:13 PM UTC
The fix has been fully released. You may need to manually refresh your store in the top right
- resolved May 06, 2026, 07:14 PM UTC
This incident has been resolved.
Minor April 21, 2026 ShipStation 16h 5m ShipStation, Companion API V1, Companion API V2
Started Apr 21, 2026, 02:30 AM UTC· resolved Apr 21, 2026, 06:36 PM UTC
- identified Apr 21, 2026, 02:30 AM UTC
ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
- identified Apr 21, 2026, 03:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 21, 2026, 06:36 PM UTC
This incident has been resolved
Minor April 8, 2026 Degraded Performance: Orders Page Loading & Imports 15h 44m ShipStation
Started Apr 08, 2026, 09:29 PM UTC· resolved Apr 09, 2026, 01:13 PM UTC
- investigating Apr 08, 2026, 09:29 PM UTC
We are investigating reports of some merchants seeing their Orders page stuck in loading state. Our engineering team is working to restore full functionality
- resolved Apr 09, 2026, 01:13 PM UTC
This incident has been resolved.
Major April 8, 2026 Issues Creating Labels using Canada Post by ShipStation 6d ShipStation
Started Apr 08, 2026, 07:54 PM UTC· resolved Apr 14, 2026, 08:51 PM UTC
- investigating Apr 08, 2026, 07:54 PM UTC
We are currently investigating an issue preventing some users from generating Canada Post by ShipStation labels. Our team is working to resolve this as quickly as possible.
- resolved Apr 14, 2026, 08:51 PM UTC
This incident has been resolved.