Resolved after 1 day 5 hours, affecting Carrier Integrations and Evri, on September 24, 2026.
Evri made the optimizations on their side, and now we can see the requests are succeeding.
Affected components
Update timeline
- identified Sep 24, 2026, 07:26 AM UTC
The issue has been identified and a fix is being implemented.
- investigating Sep 25, 2026, 07:57 AM UTC
Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.
- investigating Sep 25, 2026, 09:52 AM UTC
The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.
- identified Sep 25, 2026, 11:17 AM UTC
The carrier identified the root cause and is implementing the optimization.
- monitoring Sep 25, 2026, 12:11 PM UTC
Evri made the optimizations on their side, and now we can see the requests are succeeding.
- resolved Sep 25, 2026, 12:31 PM UTC
This incident has been resolved.
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