ShipStation incident

12 Month API Key Generation

Resolved after 5 hours 15 minutes, affecting Companion API V1, on March 9, 2026.

monitoring Mar 09, 2026, 08:49 PM UTC

We are continuing to monitor for any further issues.

Started
Mar 09, 2026, 03:53 PM UTC
Resolved
Mar 09, 2026, 09:09 PM UTC
Duration
5h 15m
Detected by Pingoru
Mar 09, 2026, 03:53 PM UTC

Affected components

Companion API V1

Update timeline

  1. identified Mar 09, 2026, 03:53 PM UTC

    We are aware of an issue impacting users ability to generate v1 API keys with an expiration date set to 12 months. The cause has been identified, and we expect a fix to be released later today.

  2. monitoring Mar 09, 2026, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 09, 2026, 08:49 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 09, 2026, 09:09 PM UTC

    This incident has been resolved.

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