Resolved after 2 hours 18 minutes, affecting Card Processing, on July 24, 2025.
Shift4 is aware that some of our end to end merchants were unable to process transactions. We have taken remediation actions to resolve the issue and you should now be able to process transactions.
Affected components
Update timeline
- investigating Jul 24, 2025, 11:17 AM UTC
Shift4's technical team has identified an issue that may be impacting payment processing services for a subset of Shift4 customers. Impacted customers may not be able to process transactions at this time. Our team is actively investigating this issue and is committed to bringing our services back online as soon as possible.
- monitoring Jul 24, 2025, 01:31 PM UTC
Shift4 is aware that some of our end to end merchants were unable to process transactions. We have taken remediation actions to resolve the issue and you should now be able to process transactions.
- resolved Jul 24, 2025, 01:35 PM UTC
This incident has been resolved.
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