Resolved after 58 minutes, affecting Shift4 Dine POS - US and Online Stores and 1 more, on September 16, 2025.
A fix has been implemented and we are monitoring results.
Affected components
Shift4 Dine POS - USOnline StoreseCommerceTokenizationMozartEncryption ServicesShift4 Dine POS - CanadaMarketplace OrderingCard ProcessingShift4 Dine POS - UK/EU
Update timeline
- investigating Sep 16, 2025, 06:09 PM UTC
Shift4 is aware of an issue impacting our SkyTab and Lighthouse Solutions for some customers. As a precaution, we do not recommend reporting, clearing data, or performing updates at this time. Our engineering team is reviewing the issue at this time.
- monitoring Sep 16, 2025, 06:32 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Sep 16, 2025, 07:08 PM UTC
This incident has been resolved.
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