Twilio incident

Retroactive Incident - Legacy Marketing Campaign Delays

Notice Resolved View vendor source →

Twilio experienced a notice incident on August 4, 2026 affecting API v3 and SMTP and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 06:00 PM UTC
Resolved
Aug 04, 2026, 06:00 PM UTC
Duration
—
Detected by Pingoru
Aug 04, 2026, 06:00 PM UTC

Affected components

API v3SMTPEvent WebhooksAPI v2Parse APISendGrid Marketing CampaignsSendGrid APISendGrid WebsiteSendGrid StatisticsSendGrid Email Activity

Update timeline

  1. resolved Aug 04, 2026, 05:50 PM UTC

    Retroactive Incident - Our engineers have investigated and resolved the issues with delays with Legacy API marketing campaigns. On Friday July 31st from 9:52 AM PT to 10:12 AM PT a subset of customers may have experienced delays sending Legacy Marketing campaigns when using the API or SendGrid UI. The issue has been resolved and all impacted services are operating normally.

  2. resolved Aug 04, 2026, 06:01 PM UTC

    Retroactive Incident - Our engineers have investigated and resolved the issues with delays with Legacy API marketing campaigns. On Friday July 31, 2026 from 9:52 AM PT to 10:12 AM PT a subset of customers may have experienced delays sending Legacy Marketing campaigns when using the API or SendGrid UI. The issue has been resolved and all impacted services are operating normally.