Twilio incident

Intermittent long latency on mail send API

Notice Resolved View vendor source →

Twilio experienced a notice incident on May 13, 2026 affecting API v3 and SMTP and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 03:30 PM UTC
Resolved
May 13, 2026, 03:30 PM UTC
Duration
—
Detected by Pingoru
May 13, 2026, 03:30 PM UTC

Affected components

API v3SMTPEvent WebhooksAPI v2Parse APISendGrid Marketing CampaignsSendGrid APISendGrid WebsiteSendGrid StatisticsSendGrid Email Activity

Update timeline

  1. resolved May 28, 2026, 01:38 AM UTC

    Customers in US-East may have experienced intermittent high mail send latency from 5/13/2026 to 5/27/2026. Our engineers have investigated and resolved the issue. All impacted services are operating normally.