Sendcloud incident

Label format issues for BRT and DHL Germany

Resolved after 4 hours 49 minutes, on April 29, 2026.

resolved Apr 29, 2026, 01:45 PM UTC

This issue has been resolved. Il problema è stato risolto. Das Problem wurde behoben.

Started
Apr 29, 2026, 08:56 AM UTC
Resolved
Apr 29, 2026, 01:45 PM UTC
Duration
4h 49m
Detected by Pingoru
Apr 29, 2026, 08:56 AM UTC

Update timeline

  1. investigating Apr 29, 2026, 08:56 AM UTC

    We’re currently investigating an issue affecting shipping label formatting for BRT and DHL Germany (DE). Labels may be generated with an unexpected/incorrect format. Stiamo investigando un problema che riguarda la formattazione delle etichette di spedizione per BRT e DHL Germania (DE). Le etichette potrebbero essere generate con un formato non corretto/non previsto. Wir untersuchen derzeit ein Problem, das die Formatierung von Versandetiketten für BRT und DHL Deutschland (DE) betrifft. Etiketten können in einem unerwarteten/fehlerhaften Format erstellt werden.

  2. monitoring Apr 29, 2026, 09:11 AM UTC

    A fix has been implemented, and we are monitoring the results. Una correzione è stata implementata e stiamo monitorando i risultati. Es wurde eine Lösung implementiert und wir beobachten die Ergebnisse.

  3. resolved Apr 29, 2026, 01:45 PM UTC

    This issue has been resolved. Il problema è stato risolto. Das Problem wurde behoben.

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