Sendcloud incident

GLS IT- Label validation issues | GLS IT - Problemi di convalida delle etichette

Resolved after 2 days 5 hours, affecting IT, on January 28, 2026.

monitoring Jan 30, 2026, 09:46 AM UTC

Thursday, 29th January, a fix was deployed at 15:00 CET.The shipments created after the revert should be confirmed without issues. For the shipments created while the fix was being processed, we recommend getting in touch with GLS to confirm the shipments on their side and proceed to forward the packages. Giovedì 29 gennaio è stata distribuita una correzione alle 15:00 CET.Le spedizioni create dopo il ripristino dovrebbero essere confermate senza problemi. Per le spedizioni create mentre la correzione era in fase di applicazione, consigliamo di contattare GLS per confermare le spedizioni dal loro lato e procedere con l’inoltro dei pacchi.

Started: Jan 28, 2026, 10:28 AM UTC
Resolved: Jan 30, 2026, 03:44 PM UTC
Duration: 2d 5h
Detected by Pingoru: Jan 28, 2026, 10:28 AM UTC

Affected components

Update timeline

investigating Jan 28, 2026, 10:28 AM UTC

We are currently investigating an issue preventing users from successfully validating GLS IT labels Stiamo attualmente indagando su un problema che impedisce agli utenti di convalidare correttamente le etichette IT GLS.
investigating Jan 28, 2026, 04:29 PM UTC

We are in contact with the carrier to further investigate this issue. Siamo in contatto con il corriere per approfondire la questione.
monitoring Jan 30, 2026, 09:46 AM UTC

Thursday, 29th January, a fix was deployed at 15:00 CET.The shipments created after the revert should be confirmed without issues. For the shipments created while the fix was being processed, we recommend getting in touch with GLS to confirm the shipments on their side and proceed to forward the packages. Giovedì 29 gennaio è stata distribuita una correzione alle 15:00 CET.Le spedizioni create dopo il ripristino dovrebbero essere confermate senza problemi. Per le spedizioni create mentre la correzione era in fase di applicazione, consigliamo di contattare GLS per confermare le spedizioni dal loro lato e procedere con l’inoltro dei pacchi.
resolved Jan 30, 2026, 03:44 PM UTC

This incident has been resolved.

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