Sendcloud incident

Third-party issue: Mondial Relay - Label announcement issues | Problemen met het voormelden van de labels | Problème de création d’étiquettes

Resolved after 1 hour 5 minutes, affecting BE and FR and 1 more, on February 4, 2026.

monitoring Feb 04, 2026, 03:44 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 04, 2026, 03:12 PM UTC
Resolved
Feb 04, 2026, 04:17 PM UTC
Duration
1h 5m
Detected by Pingoru
Feb 04, 2026, 03:12 PM UTC

Affected components

BEFRNL

Update timeline

  1. investigating Feb 04, 2026, 03:12 PM UTC

    We are currently investigating an issue preventing users from announcing labels. We zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.

  2. monitoring Feb 04, 2026, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2026, 04:17 PM UTC

    This incident has been resolved.

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