Sendcloud incident

Third-party issue: FedEx - Problems scheduling pick ups

Resolved after 1 day 5 hours, affecting GLOBAL, on April 22, 2026.

monitoring Apr 23, 2026, 01:55 PM UTC

A fix has been implemented, and we are monitoring the results.

Started
Apr 22, 2026, 09:37 AM UTC
Resolved
Apr 23, 2026, 03:18 PM UTC
Duration
1d 5h
Detected by Pingoru
Apr 22, 2026, 09:37 AM UTC

Affected components

GLOBAL

Update timeline

  1. investigating Apr 22, 2026, 09:37 AM UTC

    We are currently investigating an issue preventing users from scheduling pick ups through the Sendcloud panel.

  2. investigating Apr 22, 2026, 05:54 PM UTC

    We're currently awaiting further information from FedEx. We'll follow up as soon as we have an update.

  3. monitoring Apr 23, 2026, 01:55 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Apr 23, 2026, 03:18 PM UTC

    This issue has now been resolved.

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