Sendcloud incident
Delayed order imports from Magento, Bol.com and WooCommerce
Sendcloud experienced a minor incident on September 17, 2026 affecting Bol and Magento V2 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 03:43 PM UTC
Status: Investigating We are aware that some merchants are experiencing delays or gaps in order imports from certain integrations. Affected orders may not yet appear in Sendcloud, and some shipments could be delayed as a result. Our engineering team is actively investigating the root cause. We will post updates here as we learn more. Affected components GLOBAL (Degraded performance) WooCommerce (Degraded performance) Magento V2 (Degraded performance) Bol (Degraded performance)
- investigating Sep 16, 2026, 08:10 AM UTC
Status: Investigating We are aware that some merchants are experiencing delays or gaps in order imports from certain integrations. Affected orders may not yet appear in Sendcloud, and some shipments could be delayed as a result. Our engineering team is actively investigating the root cause. We will post updates here as we learn more. Affected components Bol (Degraded performance) GLOBAL (Degraded performance) WooCommerce (Degraded performance) Magento V2 (Degraded performance)
- monitoring Sep 16, 2026, 11:45 AM UTC
Status: Monitoring We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored. Affected components WooCommerce (Degraded performance) Magento V2 (Degraded performance) Bol (Degraded performance) GLOBAL (Degraded performance)
- resolved Sep 17, 2026, 08:24 AM UTC
Status: Resolved This incident has been resolved. Affected components GLOBAL (Operational) WooCommerce (Operational) Magento V2 (Operational) Bol (Operational)