Sendcloud incident

Connection issues for multiple integrations

Resolved after 3 hours 56 minutes, affecting Integrations (JouwWeb) and Integrations (Magento V2) and 1 more, on September 14, 2026.

resolved Sep 14, 2026, 01:27 PM UTC

The issue has been resolved.

Started
Sep 14, 2026, 09:31 AM UTC
Resolved
Sep 14, 2026, 01:27 PM UTC
Duration
3h 56m
Detected by Pingoru
Sep 14, 2026, 09:31 AM UTC

Affected components

Integrations (JouwWeb)Integrations (Magento V2)Integrations (OpenCart)Integrations (Prestashop)Integrations (Shopware 6)Integrations (WooCommerce)

Update timeline

  1. investigating Sep 14, 2026, 09:31 AM UTC

    We have received reports of connection issues with multiple integrations. We are investigating the issue and we will provide further updates as soon as possible.

  2. identified Sep 14, 2026, 10:08 AM UTC

    The cause of the issue has been identified and we are now working on a fix.

  3. monitoring Sep 14, 2026, 10:52 AM UTC

    A fix has been implemented and we are monitoring the result.

  4. resolved Sep 14, 2026, 01:27 PM UTC

    The issue has been resolved.

  5. resolved Sep 14, 2026, 01:27 PM UTC

    The issue has been resolved.

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