Sendcloud incident
[Mondial Relay] Servicepoints are not visible on service point map for carrier Mondial Relay
Sendcloud experienced a minor incident on September 10, 2026 affecting GLOBAL, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 07:22 AM UTC
Status: Investigating We are currently investigating an issue where the Mondial Relay service points are not visible on the service point map anymore. Affected components GLOBAL (Degraded performance) Mondial Relay (Degraded performance)
- monitoring Sep 10, 2026, 07:37 AM UTC
Status: Monitoring A fix was implemented for the issue where Mondial Relay service points are not visible on the service point map, and we are currently monitoring the results Affected components GLOBAL (Operational) Mondial Relay (Operational)
- monitoring Sep 10, 2026, 09:51 AM UTC
Status: Monitoring The incident has been resolved. Affected components GLOBAL (Operational) Mondial Relay (Operational)
- resolved Sep 10, 2026, 09:52 AM UTC
Status: Resolved The incident has been resolved. Affected components GLOBAL (Operational) Mondial Relay (Operational)