Resolved after 1 day 6 hours, affecting Sage Intacct and Sage Intacct, on October 29, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Oct 29, 2026, 09:29 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Oct 29, 2026, 10:18 AM UTC
We have identified an issue preventing a small subset of customers in Europe from logging in to Sage Intacct. Customers are presented with “IP address is not valid” error message. We are currently investigating.
- monitoring Oct 29, 2026, 12:46 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Oct 30, 2026, 03:56 PM UTC
The issue is resolved and Sage Intacct continues to perform as expected.
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