Resolved after 1 day 3 hours, affecting Brightpearl and Brightpearl and 1 more, on October 28, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Oct 28, 2026, 10:53 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Oct 28, 2026, 11:13 AM UTC
We have identified an issue preventing customers globally from saving xlsx file types. Customers are presented with error “Failed to save a file” when attempting to save these files. All other product functionality remains available and is operating as expected. We are currently investigating.
- monitoring Oct 28, 2026, 12:53 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Oct 29, 2026, 02:06 PM UTC
The issue is resolved and Brightpearl continues to perform as expected.
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