Resolved after 6 days 1 hour, affecting Devices app, on September 11, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 11, 2025, 08:21 PM UTC
Our engineering team is investigating an issue with the deployment of WiFi policies that results in the policy being removed and re-added multiple times. This results in devices losing and gaining WiFi connection repeatedly.
- identified Sep 11, 2025, 11:30 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Sep 12, 2025, 03:18 AM UTC
- We are confident that this issue is affecting WiFi policies, and not other policies - The issue is affecting approximately 200 companies - Based on our investigation so far, se believe there is a race condition that is resulting in some WiFi policies being removed - We have a code change ready to deploy that will mitigate most of the issue as we continue to investigate the root cause - Our engineering team will continue to investigate overnight, and we will come back with another update first in the morning
- monitoring Sep 12, 2025, 03:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2025, 09:22 PM UTC
This incident has been resolved.
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