Resolved after 3 hours 21 minutes, affecting Rippling App and Notifications, on October 1, 2025.
The incident has been resolved; notifications that failed to send during the outage period (5:29 AM - 8:52 AM PDT) were re-sent between 12:40 PM - 1:30 PM PDT.
Affected components
Update timeline
- identified Oct 01, 2025, 06:11 PM UTC
Email notification deliverability was disrupted from 5:29 AM PDT to 8:52 AM PDT, resulting in email notifications not getting sent during that time period. Email notifications are now getting delivered properly, but our engineering team is working to re-send the notifications that failed to send during that window.
- identified Oct 01, 2025, 06:18 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 01, 2025, 08:25 PM UTC
We have re-initiated sending the notifications that failed to send during the outage. We are monitoring those notifications getting sent successfully.
- resolved Oct 01, 2025, 09:33 PM UTC
The incident has been resolved; notifications that failed to send during the outage period (5:29 AM - 8:52 AM PDT) were re-sent between 12:40 PM - 1:30 PM PDT.
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