Resolved after 3 hours 28 minutes, affecting Rippling App, on March 8, 2026.
We added a database index and have mitigated the issue
Affected components
Rippling App
Update timeline
- identified Mar 08, 2026, 02:41 PM UTC
Access to the Rippling app login page is slow due to high database load. We have identified the root cause and are working on a fix.
- investigating Mar 08, 2026, 03:00 PM UTC
We reverted the issue that was believed to be the root cause, but it did not fully resolve the issue. We are continuing to investigate the root cause while working on mitigating the impact.
- investigating Mar 08, 2026, 03:09 PM UTC
The impact has been mitigated, with app access operational again
- monitoring Mar 08, 2026, 03:20 PM UTC
We added a database index and have mitigated the issue
- resolved Mar 08, 2026, 06:10 PM UTC
This incident has been resolved.
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