Restaurant365 Outage History
Restaurant365 is up right nowPingoru has recorded 49 incidents for Restaurant365: 35 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 256 of 720 (36%) |
| May 2026 | 4 | 122 of 744 (16%) |
| June 2026 | 5 | 38 of 720 (5%) |
| July 2026 | 2 | 6 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 9 of 720 (1%) |
| October 2026 | 2 | 3 of 591 (1%) |
Incidents, newest first
Notice January 7, 2026 Filters not working within my reports and unable to print checks 1h 12m My Reports, AI Dashboards
Started Jan 07, 2026, 09:51 PM UTC· resolved Jan 07, 2026, 11:04 PM UTC
- investigating Jan 07, 2026, 09:51 PM UTC
We are currently investigating reports of filters not working in my reports and some customers unable print checks
- monitoring Jan 07, 2026, 10:29 PM UTC
A fix has been released, and reporting filters are working as expected. We'll continue to monitor for further reports.
- resolved Jan 07, 2026, 11:04 PM UTC
This incident has been resolved.
Notice December 19, 2025 Missing Daily Sales Summary 5h 4m POS Integrations (DSS Polling)
Started Dec 19, 2025, 11:59 AM UTC· resolved Dec 19, 2025, 05:04 PM UTC
- investigating Dec 19, 2025, 11:59 AM UTC
We are investigating reports of missing Daily Sales Summary for certain customers.
- identified Dec 19, 2025, 12:43 PM UTC
This issue appears to be related to widespread troubles with content delivery services. We're working to deliver an alternative solution.
- monitoring Dec 19, 2025, 01:28 PM UTC
We have implemented an alternative solution and DSS are flowing.
- monitoring Dec 19, 2025, 03:58 PM UTC
We are continuing to monitor for any outlying troubles.
- resolved Dec 19, 2025, 05:04 PM UTC
This incident has been resolved.
Minor December 9, 2025 Missing DSS 1h 28m POS Integrations (DSS Polling)
Started Dec 09, 2025, 01:20 PM UTC· resolved Dec 09, 2025, 02:48 PM UTC
- investigating Dec 09, 2025, 01:20 PM UTC
We are investigating reports of missing DSSs for certain customers.
- monitoring Dec 09, 2025, 01:39 PM UTC
A fix has been deployed to address missing DSSs for customers integrated with Toast. We are seeing recovery and expect all missing DSSs to be imported by 9a CST.
- resolved Dec 09, 2025, 02:48 PM UTC
This issue has been resolved, and missing DSSs have been imported. Feel free to chat with our support team if you there are further troubles: https://help.restaurant365.net/support/home
Notice November 1, 2025 ExpandShare - Unable to Post. 53m App
Started Nov 01, 2025, 11:42 PM UTC· resolved Nov 02, 2025, 12:35 AM UTC
- investigating Nov 01, 2025, 11:42 PM UTC
We are currently investigating reports that users are unable to Post.
- identified Nov 02, 2025, 12:03 AM UTC
The root cause of this issue has been identified, and a fix is being deployed.
- monitoring Nov 02, 2025, 12:18 AM UTC
A solution has been deployed, and we are monitoring to confirm.
- resolved Nov 02, 2025, 12:35 AM UTC
This incident has been resolved.
Notice October 27, 2025 Custom Financial Reports 19h 10m Custom Financials Reporter
Started Oct 27, 2025, 06:11 PM UTC· resolved Oct 28, 2025, 01:22 PM UTC
- investigating Oct 27, 2025, 06:11 PM UTC
We are currently investigating an issue where new transactions are not flowing into Custom Financial Reports.
- identified Oct 27, 2025, 06:27 PM UTC
We've identified the source of this issue and are restarting services. We expect downtime to last 15-30 minutes.
- identified Oct 27, 2025, 07:37 PM UTC
We are continuing to work towards a solution, and the service will remain Under Maintenance until resolved.
- identified Oct 27, 2025, 11:40 PM UTC
We are continuing to work on a solution.
- identified Oct 28, 2025, 01:49 AM UTC
A solution has been identified and is being implemented. We're seeing recovery and will continue to monitor.
- monitoring Oct 28, 2025, 11:19 AM UTC
A solution has been implemented, and we are monitoring the results.
- resolved Oct 28, 2025, 01:22 PM UTC
This incident has been resolved.
Minor October 20, 2025 Notifications - SMS, Email, and Mobile Push Delivery 1h 36m Classic, App, R365
Started Oct 20, 2025, 06:57 PM UTC· resolved Oct 20, 2025, 08:33 PM UTC
- investigating Oct 20, 2025, 06:57 PM UTC
A regional AWS outage is affecting notifications for certain users.
- monitoring Oct 20, 2025, 07:07 PM UTC
We are seeing recovery for these services, and are monitoring the results.
- resolved Oct 20, 2025, 08:33 PM UTC
This incident has been resolved.
Notice October 13, 2025 R365 Instances down (500 errors being reported) 44m Customer Databases
Started Oct 13, 2025, 09:40 PM UTC· resolved Oct 13, 2025, 10:25 PM UTC
- investigating Oct 13, 2025, 09:40 PM UTC
We are currently investigating reports of R365 instances being down.
- monitoring Oct 13, 2025, 09:58 PM UTC
We are seeing recovery at this time and R365 instances continue to come back online. We will continue to investigate the root cause and monitor recovery.
- resolved Oct 13, 2025, 10:25 PM UTC
The incident is now resolved.
- postmortem Oct 13, 2025, 10:27 PM UTC
**14:21pm PT - Incident reported and issue confirmed.** **14:58 pm PT - Full recovery** **Impact Summary** The incident affected the login service, resulting in login failures for users who attempted to sign in during the disruption. **Scope of Impact** Core site functionality remained unaffected. Users who were already logged in prior to the incident continued to access and use the platform without interruption. **User Experience** * Users attempting to log in during the incident: Experienced failures or delays in authentication. * Users already logged in: No noticeable impact; they were able to continue normal operations.
Notice September 4, 2025 We are investigating reports of Invoices and invoice images not importing via Docs To Process email 2h 48m Customer Databases, FTP File Watcher (Vendor Integration)
Started Sep 04, 2025, 03:56 PM UTC· resolved Sep 04, 2025, 06:44 PM UTC
- investigating Sep 04, 2025, 03:56 PM UTC
We are currently investigating the issue...
- identified Sep 04, 2025, 04:06 PM UTC
We have identified the root cause and working on deploying a fix
- resolved Sep 04, 2025, 06:44 PM UTC
We deployed a fix for this incident and continue to see recovery. We will mark this incident as resolved
Notice August 29, 2025 Issue with Reports 3h 49m Ad Hoc, My Reports, Custom Financials Reporter, FYIsoft
Started Aug 29, 2025, 10:31 PM UTC· resolved Aug 30, 2025, 02:20 AM UTC
- investigating Aug 29, 2025, 10:31 PM UTC
We are currently investigating an issue preventing reports to accurately run
- identified Aug 29, 2025, 11:33 PM UTC
The issue has been identified and we are working on implementing a fix.
- monitoring Aug 30, 2025, 12:57 AM UTC
A fix has been deployed and we will continue to monitor the results before closing the incident.
- resolved Aug 30, 2025, 02:20 AM UTC
This incident is resolved.
Notice August 20, 2025 Missing Third Party Labor 1d POS Integrations (DSS Polling)
Started Aug 20, 2025, 03:01 PM UTC· resolved Aug 21, 2025, 03:45 PM UTC
- investigating Aug 20, 2025, 03:01 PM UTC
Some customers may be missing labor data from certain third party providers. We are currently investigating.
- monitoring Aug 21, 2025, 03:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2025, 03:45 PM UTC
This incident has been resolved.
Notice August 20, 2025 Docs to Process: emailed invoices not showing up within instance 5h 33m Customer Databases, FTP File Watcher (Vendor Integration)
Started Aug 20, 2025, 02:34 PM UTC· resolved Aug 20, 2025, 08:07 PM UTC
- investigating Aug 20, 2025, 02:34 PM UTC
We are currently investigating an issue being reported of invoices being emailed to Docs to Process are not showing up.
- identified Aug 20, 2025, 02:58 PM UTC
We have identified the root cause preventing invoice images from appearing, and we working on deploying a fix.
- monitoring Aug 20, 2025, 03:28 PM UTC
A fix has been implemented and we are currently monitoring the results as we continue to see recovery. As we monitor the results, we are working on in recuing the invoice images that have failed to import for all customers.
- resolved Aug 20, 2025, 08:07 PM UTC
With the fix deployed and invoice images up to date, this incident is now resolved.
Notice July 31, 2025 Planned maintenance causing outages 5h 40m Customer Databases, Ad Hoc, My Reports, Automated Report Distribution and 4 more
Started Jul 31, 2025, 04:59 AM UTC· resolved Jul 31, 2025, 10:40 AM UTC
- investigating Jul 31, 2025, 04:59 AM UTC
We are currently investigating the root cause of this issue that arose during planned maintenance that has resulted in system outages.
- monitoring Jul 31, 2025, 05:09 AM UTC
We are now seeing recovery with reports of all systems coming back up. We will continue to monitor the recovery, but you may still encounter some slowness. We will continue to provide updates as they come.
- resolved Jul 31, 2025, 10:40 AM UTC
While we continue to see full recovery, we will now mark this incident as resolved.
Notice July 18, 2025 ExpandShare - Intermittent Outages 1h 2m App
Started Jul 18, 2025, 07:48 PM UTC· resolved Jul 18, 2025, 08:50 PM UTC
- investigating Jul 18, 2025, 07:48 PM UTC
We are investigating intermittent outages with the ExpandShare module.
- monitoring Jul 18, 2025, 08:48 PM UTC
A fix has been implemented, and we are monitoring.
- monitoring Jul 18, 2025, 08:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 18, 2025, 08:50 PM UTC
This incident has been resolved.
Notice July 1, 2025 Login troubles for customers using multiple instances 25m Customer Databases
Started Jul 01, 2025, 05:02 PM UTC· resolved Jul 01, 2025, 05:27 PM UTC
- investigating Jul 01, 2025, 05:02 PM UTC
We are currently investigating this issue.
- investigating Jul 01, 2025, 05:03 PM UTC
We are investigating intermittent reports in which customers have troubles logging into varying instances.
- identified Jul 01, 2025, 05:11 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 01, 2025, 05:27 PM UTC
A fix has been identified and deployed.
- resolved Jul 01, 2025, 05:27 PM UTC
This incident has been resolved.
Notice July 1, 2025 Blank DSS and Labor Details Grid 50m Customer Databases
Started Jul 01, 2025, 03:56 PM UTC· resolved Jul 01, 2025, 04:47 PM UTC
- investigating Jul 01, 2025, 03:56 PM UTC
We are currently investigating intermittent reports of DSS and Labor Details grids appearing blank for some users.
- identified Jul 01, 2025, 04:31 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 01, 2025, 04:47 PM UTC
This incident has been resolved, and we are seeing recovery.
Notice June 26, 2025 403 Forbidden error when attempting to login 7m Customer Databases
Started Jun 26, 2025, 04:40 AM UTC· resolved Jun 26, 2025, 04:48 AM UTC
- investigating Jun 26, 2025, 04:40 AM UTC
We are currently investigate reports of a 403 Forbidden error when attempting to log in
- resolved Jun 26, 2025, 04:48 AM UTC
A fix has been implemented and we are now seeing recovery with return to service @ 12:41 EST. We will now mark this incident as resolved.