Restaurant365 incident
R365 Instances down (500 errors being reported)
Resolved after 44 minutes, affecting Customer Databases, on October 13, 2025.
**14:21pm PT - Incident reported and issue confirmed.** **14:58 pm PT - Full recovery** **Impact Summary** The incident affected the login service, resulting in login failures for users who attempted to sign in during the disruption. **Scope of Impact** Core site functionality remained unaffected. Users who were already logged in prior to the incident continued to access and use the platform without interruption. **User Experience** * Users attempting to log in during the incident: Experienced failures or delays in authentication. * Users already logged in: No noticeable impact; they were able to continue normal operations.
Affected components
Update timeline
- investigating Oct 13, 2025, 09:40 PM UTC
We are currently investigating reports of R365 instances being down.
- monitoring Oct 13, 2025, 09:58 PM UTC
We are seeing recovery at this time and R365 instances continue to come back online. We will continue to investigate the root cause and monitor recovery.
- resolved Oct 13, 2025, 10:25 PM UTC
The incident is now resolved.
- postmortem Oct 13, 2025, 10:27 PM UTC
**14:21pm PT - Incident reported and issue confirmed.** **14:58 pm PT - Full recovery** **Impact Summary** The incident affected the login service, resulting in login failures for users who attempted to sign in during the disruption. **Scope of Impact** Core site functionality remained unaffected. Users who were already logged in prior to the incident continued to access and use the platform without interruption. **User Experience** * Users attempting to log in during the incident: Experienced failures or delays in authentication. * Users already logged in: No noticeable impact; they were able to continue normal operations.
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